Privacy policy

Information we collect

When you request a tour or contact us, we may collect the names of the couple, email address, telephone number, preferred tour type and time, wedding date, estimated guest count, package interests and any message you choose to share.

If you become a client, we may also maintain information connected with planning your celebration, contracts, invoices, payments, questionnaires, appointments and communications. Payment information may be processed directly by the payment or client-management provider you use with us and is not entered through this website inquiry form.

Our website host and security services may automatically process limited technical information, such as an IP address, browser type, device information and request logs, to deliver and protect the website.

How we use information

We use information to respond to inquiries, schedule tours, discuss availability and packages, prepare proposals and agreements, coordinate weddings and events, provide client service, maintain our records, protect the website and comply with applicable legal obligations.

We may contact you by email or telephone about the inquiry you submitted. We do not sell or rent your personal information.

When information may be shared

We may share information only as reasonably needed with trusted service providers that help us operate our business, such as website hosting, client-management, scheduling, communication, contract and payment providers. For booked clients, this may include HoneyBook. These providers handle information under their own privacy terms and security practices.

We may also disclose information if required by law, to protect the rights or safety of Eterna Estate or others, or as part of a business transfer. We do not share inquiry information with wedding vendors for their independent marketing without your permission.

Cookies and analytics

As of the effective date above, this website does not use advertising cookies or behavioral advertising. Essential technologies may be used by our hosting and security providers to operate and protect the site. If we add analytics or advertising tools later, we will update this policy and provide any notice or choices required by applicable law.

Retention and security

We retain information for as long as reasonably necessary to respond to you, provide services, maintain business and contractual records, resolve disputes and meet legal obligations. We use reasonable administrative and technical measures intended to protect the information in our care, but no online system can guarantee absolute security.

Your choices

You may ask us to review, correct or delete information you submitted through the website by contacting us. We may need to retain certain records when required for contractual, accounting, security or legal reasons. You may opt out of nonessential promotional messages by using an unsubscribe option when provided or by contacting us directly.

Children and outside links

This website is intended for adults planning weddings and events and is not directed to children under 13. Our website may link to social networks, ticketing services and other outside websites. Their privacy practices are governed by their own policies.

Changes to this policy

We may update this policy when our services or information practices change. The effective date at the top of this page will show when the latest version took effect.

Contact Eterna Estate